Cancellations & Modifications

Last updated: April 2026

Order Cancellation

When can I cancel?

• Cancellations are accepted within 24 hours of placing the order, provided the order has not been dispatched.
• If the order is already packed or shipped, cancellation is not possible. You may initiate a return after delivery instead.

How to cancel your order

1. Contact us immediately after placing your order:
   📞 +91 6260530070 | 💬 WhatsApp | 📧 support@jewelyaari.com
2. Share your Order ID and the reason for cancellation.
3. Our team will confirm the cancellation status within a few hours.

Refund after cancellation

• Online payments (UPI / Card / Net Banking): Refunded to your original payment method within 5–7 business days.
• Cash on Delivery: No charge is made — cancellation is simply confirmed.

Order Modifications

What can be modified?

• Delivery address (before dispatch only)
• Product size or variant (subject to stock availability)
• Quantity changes (increase or decrease)
• Personalisation details (name, engraving) — only if production has not started

How to request a modification

1. Contact us as soon as possible after placing your order (same 24-hour window applies):
   📞 +91 6260530070 | 💬 WhatsApp
2. Share your Order ID and the change you need.
3. We will confirm whether the modification is possible based on order status.

Customised / Personalised Orders

Custom and personalised jewellery (engraved names, custom sizes) cannot be cancelled or modified once production has begun. Please double-check all details before placing a custom order.

Can’t cancel in time?

If your order has already been dispatched, you can refuse delivery or return the item within 7 days of delivery under our Refund & Returns Policy.

Need help?

Call or WhatsApp us at +91 6260530070 or email support@jewelyaari.com. We’re available Monday–Saturday, 10 AM – 7 PM.