Customer Help

Need help with your order or have a question? You’re in the right place. Find answers below or reach us directly — we respond fast.

Quick Links

• Track My Order
• Frequently Asked Questions (FAQ)
• Refund & Returns Policy
• Cancel or Modify an Order
• Shipping Policy
• Contact Us

Common Topics

🚚 Orders & Delivery

Standard delivery takes 2–5 business days across India. Metro cities typically receive orders in 2–3 days. Once shipped, you’ll get a tracking number via SMS/email. You can also track your order from My Account → Orders.

🔄 Returns & Refunds

We offer a 7-day easy return policy. If your item is damaged, incorrect, or not as described, contact us within 7 days of delivery. Refunds are processed within 5–7 business days after we receive the item. See our full Refund & Returns Policy.

❌ Cancel or Modify an Order

Orders can be cancelled or modified within 24 hours of placing them, provided they haven’t been dispatched. Contact us immediately on WhatsApp or call +91 6260530070. See full cancellation policy.

💍 Product Questions

All our silver jewellery is 925 sterling silver (92.5% pure, internationally certified). Gold pieces are BIS Hallmarked. We also make custom and personalised jewellery — contact us with your requirements.

💳 Payment & Security

We accept UPI, Credit/Debit cards, Net Banking, Wallets, and Cash on Delivery (COD). All online payments go through secure, PCI-DSS compliant gateways. We never store your card details.

Still need help?

Call or WhatsApp us at +91 6260530070 or email support@jewelyaari.com and we’ll get back to you promptly.